This is a convenience translation of the German original. The contractual language is German; in case of any discrepancy, the German version prevails.

General Terms and Conditions with customer information

Last updated: 28 May 2026

1. Scope of the Terms and Conditions

The business relationship between Anton Schulepow - Flowcore Solutions, Rathausstraße 32, 12105 Berlin, Germany (hereinafter referred to as the "Provider") and the purchaser of the Provider's products (hereinafter referred to as the "Customer") shall be governed exclusively by the following General Terms and Conditions (hereinafter referred to as the "Terms").
Deviating conditions of the Customer are not recognised, even if the Provider renders its service without objection, unless the Provider expressly agrees to the validity of the Customer's deviating conditions.
All references to persons apply equally to all genders. For reasons of better readability, the simultaneous use of masculine and feminine language forms has been omitted.
A "consumer" within the meaning of these Terms is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
An "entrepreneur" within the meaning of these Terms is a natural or legal person or a partnership with legal capacity which, when entering into a legal transaction, acts in the exercise of its trade, business or profession.
A "product" within the meaning of these Terms is any goods, service and other performance offered by the Provider, any accessories and accompanying documentation that, in accordance with the product description provided to the Customer by the Provider or any other agreement, are the subject of the contract between the Provider and the Customer.
Irrespective of the terms used in these Terms, such as "Provider", the legal classification of the contract and the applicable statutory provisions shall always be determined in accordance with the statutory requirements of the respective contract types. These Terms do not restrict the statutory definitions and provisions in any way.

2. Contact and service information

Please note the following information regarding the availability of our customer service.
Email address: support@streampost.de
Contact form: www.streampost.de/kontakt
Availability of customer service: By email, response within 24 hours

3. General information on offers and orders

The presentation and promotion of products on the Provider's websites as well as in digital or printed information materials does not constitute a binding offer to conclude a contract, but rather a non-binding invitation to the Customer to submit, in turn, an offer to purchase the goods presented.
Customers are responsible for ensuring that the information they provide is correct and that any changes are communicated to the Provider where required for performance of the contract. In particular, Customers must ensure that the email, delivery and shipping addresses provided are correct and that any obstacles to receipt for which the Customer is responsible are taken into account accordingly (e.g. by checking the spam folder of the email software used).
Customers are asked to read and observe the notices carefully during the ordering process and, if necessary, to use the available support functions of their software and hardware (e.g. magnification or read-aloud functions). Required information is marked by the Provider as such in a manner reasonably recognisable to the Customer (e.g. by visual highlighting and/or asterisks). Until the order is submitted, Customers can change and review their product selection and their entries at any time and go back in the ordering process or cancel the order altogether. To do so, Customers can use the customary functions of their software and/or device available to them (e.g. the forward and back buttons of the browser or keyboard, mouse and gesture functions on mobile devices). Furthermore, unwanted entries can be corrected by cancelling the order.

4. Ordering process and conclusion of contract

The Customer can select from the products offered by the Provider and collect them in a so-called shopping cart or a corresponding selection overview. Within this selection, the Customer can edit their compilation, in particular make changes or remove individual items. Otherwise, the Customer can initiate the completion of the ordering process.
By clicking the button that completes the ordering process, the Customer submits a binding offer to the Provider to purchase the products in the shopping cart or corresponding selection overview.
The Provider accepts the Customer's offer, whichever event occurs first, (i) through an express declaration of acceptance in text form (e.g. by email), (ii) by completing the payment process, (iii) by a request for payment addressed to the Customer, (iv) in the case of an order of goods through their dispatch, in the case of a service through its commencement and otherwise through the provision of the product in accordance with the contract. The Provider may accept the Customer's offer within the acceptance period. The acceptance period is two days. The acceptance period begins with the completion of the ordering process by the Customer and ends at the end of its last day. If the Provider does not accept the Customer's offer within the acceptance period, no contract is concluded and the Customer is no longer bound by their offer.

5. Contract text and contract language

The Provider stores the contract text (in particular the order data, product details, prices, these Terms and other legally required mandatory information) and makes it available to the Customer in text form, by email, or at the latest upon delivery of the order or provision of the ordered service.
Insofar as Customers have created a customer account, they can view the orders placed in their account area. The complete contract text is not accessible in the account area.
The contract language is German; contracts can be concluded in this language.

6. Service-related rights and obligations of the contracting parties

"Services" within the meaning of these Terms are activities owed by the Provider that are based on an agreed action or cooperation of the Provider.
The provisions of these Terms apply accordingly to contracts for services, unless otherwise stipulated in this section.
The specific scope of services results from the respective service description, the offer or the individual agreement between the Provider and the Customer. The decisive factor is exclusively the scope of activity or support defined therein. The Provider does not owe any particular result of success, but rather the careful, professional execution of the agreed activity, performed to the best of its knowledge. This is a service contract within the meaning of the law. Recommendations, assessments or proposed actions of the Provider expressly do not constitute any guarantee or assurance of success.
If the order description is insufficient or its scope is doubtful in certain cases, the services to be provided shall include those tasks that are customary in the industry and necessary according to the circumstances to achieve the agreed purpose of the contract to a reasonable extent.
Changes or extensions to the originally agreed scope of services ("service changes") can be suggested by both parties. The Provider reviews each change request of the Customer and informs the Customer without undue delay whether the desired adjustment is technically and organisationally feasible, what effects it has on the service period and whether it results in additional effort beyond the originally agreed scope of services. If a change request leads to additional effort, this must be remunerated separately by the Customer. Remuneration is based on the agreed hourly rates or, if not specified, on the Provider's customary hourly rates. Insofar as the change request results in changes to the schedule, cooperation obligations or delivery dates, these are also recorded in the course of the adjustment agreement. Service changes and their acceptance, rejection or implementation require text form (e.g. email), unless otherwise agreed. Without such written confirmation, the originally agreed scope of services remains decisive.
Insofar as the Provider provides its services on the basis of information, documents, access, systems or other materials to be provided by the Customer, the Customer must make these available to the extent required for performance of the contract, in an appropriate manner and within a reasonable period. The Customer is responsible for the correctness, currency, usage authorisation and admissibility of these contents. The Provider's services regularly require appropriate cooperation and coordination on the part of the Customer. If such cooperation is not provided or is provided late for reasons for which the Customer is responsible, agreed deadlines and dates may be extended to a reasonable extent. The Customer bears the consequences of breaches of the aforementioned duties and obligations.
The Provider does not carry out any legal review of the information, contents, specifications or materials provided by the Customer. The responsibility for ensuring that their use within the scope of the agreed services is legally permissible, free of third-party rights and suitable for the agreed purposes lies, unless expressly agreed otherwise and to the extent reasonable for the Customer according to the circumstances, solely with the Customer. The Customer is obliged to carry out or have carried out the necessary legal reviews in good time and on their own responsibility.
The remuneration results from the respective offer or service description and, unless otherwise agreed, is payable in advance before the service is provided. The payment terms of these Terms apply.
If services are provided online, by video call, telephone or email or other means of distance communication, it is the Customer's responsibility to provide a stable and suitable internet or communication connection, insofar as this is reasonable according to the circumstances. Disruptions or failures within the Customer's area of responsibility may lead to delays or interruptions in the provision of services. In such cases, the Provider is not obliged to provide the services again without a reasonable adjustment of the schedule or additional remuneration for the extra effort.
If the Customer has identified a defect in a service provided and asserts rights in respect of defects, they should notify the Provider of this within a reasonable period. The Provider is entitled to remedy the defect within a reasonable period or to provide the service again free of defects. For the examination and elimination of a defect, the Customer must enable the Provider to provide the necessary cooperation, insofar as this is reasonable according to the circumstances. Insofar as the Customer is a commercial enterprise, the statutory inspection and notification obligations also apply.
In the event of force majeure or other unforeseeable events for which the Provider is not responsible and which significantly impede or render impossible the provision of services, the Provider is entitled to postpone agreed dates or to make up the services at a later date. Such events include in particular illness, accident, statutory restrictions, official orders, failures of electricity, servers or other infrastructure, natural events or comparable situations. The Provider informs the Customer of this without undue delay and offers replacement dates where possible. In these cases, the Customer has no claim to reimbursement of travel, cancellation or other costs. The Customer's statutory claims remain unaffected.

7. Digital services

"Digital services" exist where they enable the Customer, who is a consumer, to create, process or store data in digital form or to access such data, or enable the sharing of, or other interaction with, data in digital form uploaded or created by the consumer or by other users of the respective service.
The provisions of these Terms apply accordingly to digital services.

8. Term, termination and renewal of service contracts

The service is provided as an ongoing performance over a longer period or in regularly recurring intervals (continuing obligation) and can be terminated by either contracting party by ordinary notice. The notice period is one month.
After expiry of the contract term, the service contract is extended for an indefinite period, unless terminated by one of the parties.
The right to extraordinary termination for good cause remains unaffected for both contracting parties. Good cause exists if, taking into account all the circumstances of the individual case and weighing the interests of both parties, the continuation of the contractual relationship until the expiry of the notice period cannot reasonably be expected of one contracting party. Good cause may exist in particular if i) the Customer fails to make agreed payments despite a reminder, ii) the Customer fails to provide necessary cooperation and this significantly impedes or renders impossible the provision of services, iii) the Customer breaches material contractual obligations or behaves in a significantly contract-violating manner, or iv) the provision of services becomes impossible or unreasonable due to force majeure or unforeseeable circumstances within the meaning of these Terms.
The termination provisions do not affect the statutory rights of Customers who are consumers to rescind, withdraw from or otherwise terminate the contract. Mandatory statutory consumer rights remain unaffected by the termination provisions.

9. Subscriptions

A "subscription" is understood to be the regular receipt of products or other services by "subscribers" (as Customers are referred to in the context of subscription contracts) within the framework of an ongoing contractual relationship (also referred to as a "subscription contract") over a defined period (also referred to as the "subscription period").
A subscription contract obliges the Provider to deliver the services covered by the subscription contract or to perform other actions at the agreed times or intervals and within the agreed subscription period. The details of the individual subscriptions are stated in their respective offers.
Termination takes effect for the future. From the time the termination takes effect and the contract ends, no further services or deliveries are provided within the scope of the subscription.
Subscriptions are each billed in advance at the beginning of the subscription period.
Trial subscriptions automatically convert into a paid subscription unless they are cancelled within the trial period.
The subscriber notifies the Provider of changes to the delivery or shipping address without undue delay and is otherwise responsible for delivery obstacles resulting from the failure to notify.
The right to extraordinary termination of the subscription contract remains reserved in accordance with the statutory provisions.
Subscription contracts can only be terminated electronically by email or in the user account.
Unless otherwise stated in the respective offer, the subscription period for subscriptions is 1 month.
After expiry of the subscription period, the subscription contract is extended for an indefinite period, unless terminated by one of the parties.
Unless otherwise stipulated in the respective offer, the notice period is one month.

10. Promotional vouchers

"Promotional vouchers" are understood to be vouchers that are issued free of charge by the Provider in the context of, for example, promotional campaigns (e.g. discount vouchers with percentage or fixed reductions). Vouchers that embody a specific monetary or material value and are purchased by the Customer as a product, on the other hand, do not constitute promotional vouchers.
Promotional vouchers can only be redeemed under the conditions communicated, subject to restrictions, e.g. validity for certain product groups, frequency of use and in particular only within the specified period.
Unless otherwise stated, promotional vouchers cannot be combined with other promotional vouchers.
Promotional vouchers issued by the Provider may only be redeemed with the Provider.
Unless otherwise stated, promotional vouchers can only be redeemed before completion of the ordering process.
Insofar as a promotional voucher exceeds the value of the goods, it is only taken into account up to the value of the goods, without any payout of the remaining amount.

11. Customer account

The Provider provides Customers with a customer account. Within the customer account, Customers are provided with information about their orders and their customer data stored with the Provider. The information stored in the customer account is not public.
In order to be able to place an order, Customers must create a customer account. A guest order is not possible.
Customers are obliged to provide truthful information in the customer account and to adjust the information to changes in the actual circumstances, insofar as this is necessary (e.g. the changed email address in the event of a change or the changed postal address before an order). Customers are responsible for any disadvantages arising from incorrect information.
Customers are responsible for their customer accounts within their sphere of influence and insofar as the responsibility can reasonably be expected of them. It is incumbent on Customers to exercise the greatest possible care when using access data to the customer account and to take every measure that ensures the confidential, secure handling of the data and prevents its disclosure to third parties. Customers are obliged to inform the Provider immediately if there is reason to suspect that a third party has knowledge of access data and/or is misusing the customer account.
The customer account may only be used in accordance with the applicable statutory provisions, in particular the regulations for the protection of third-party rights, and in accordance with the Provider's Terms by means of the access interfaces and other technical access options provided by the Provider. Any other type of use, in particular by external software such as bots or crawlers, is prohibited.
If Customers store, share or otherwise publish contents or information in their customer account, they bear responsibility for these contents. Depending on the technical possibilities, these contents include, for example, texts, images and information about persons. The Provider does not adopt the Customers' contents as its own and does not identify with these contents. However, it reserves the right to take necessary measures in the event of indications of legal problems or dangers to third parties. These measures are based on carefully selected criteria. The aim is to ensure that every action is justified. It is examined whether a measure is necessary to solve the problem or avert the danger. In addition, it is assessed whether the measure is proportionate to the severity of the problem or danger. Furthermore, care is taken to ensure that it is taken with the necessary care and after a thorough evaluation of all relevant information and circumstances. Finally, the measure must be based on an objective and unbiased assessment of the situation. The possible measures include deleting the relevant contents, requests for comment or correction, warnings, legal steps or even bans. When deciding on these measures, the Provider carefully takes into account the requirements of the situation and the rights and interests of all parties involved. In particular, the fundamental rights of Customers are taken into account in order to ensure a fair and just solution.
Customers can terminate the customer account at any time. The Provider can terminate the customer account at any time with a reasonable notice period, which is generally two weeks. The termination must be reasonable for the Customer. The Provider reserves the right to terminate for extraordinary reasons.
From the time of termination, the customer account and the information stored in the customer account are no longer available to the Customer. It is the Customer's responsibility to back up their data upon termination of the customer account.

12. Information on prices and shipping costs

Unless otherwise stated, all prices are total prices including the applicable statutory value added tax (VAT).

13. Payment methods and payment terms

Unless otherwise agreed, payments are to be made without deduction, cash discounts or other reductions.
When using financial institutions and other payment service providers, the terms and conditions and privacy notices of the payment service providers additionally apply with regard to payment. Customers are asked to observe these provisions and notices as well as information provided during the payment process. This is particularly because the provision of payment methods or the course of the payment procedure may also depend on the agreements between the Customer and financial institutions and payment service providers (e.g. agreed spending limits, location-restricted payment options, verification procedures, etc.).
The Customer ensures that they fulfil the requirements incumbent on them that are necessary for successful payment by means of the selected payment method. This includes in particular sufficient coverage of bank and other payment accounts, registration, legitimation and authorisation with payment services as well as the confirmation of transactions.
Should a payment not be carried out or be reversed due to insufficient coverage of the Customer's account, provision of incorrect bank details or an unjustified objection by the Customer, then the Customer shall bear the fees incurred as a result, provided that they are responsible for the failed or reversed booking and, in the case of a SEPA transfer, were informed of the transfer in good time (so-called "pre-notification").
Credit card payment - By placing the order, Customers provide their credit card details. The Customer's credit card is charged immediately after completion of the order and after their authorisation as the rightful cardholder.

14. Copyright and usage rights

The documents, instructions, information materials, products and media provided by the Provider to the Customer - such as photographs, images, graphics, videos or audio recordings (hereinafter referred to as "protected contents") - may, subject to an express agreement to the contrary, be used exclusively for the individual and contractual use by the Customer. Furthermore, they are protected by intellectual property rights, in particular copyright. The usage and exploitation rights to the protected contents lie with the Provider or the respective rights holders. The Customer undertakes to recognise and observe these usage restrictions and the intellectual property rights.
The Customer receives simple usage rights to use the acquired protected contents for contractual purposes. Otherwise, the use and exploitation of the protected contents is not permitted. In particular, protected contents may not be reproduced, distributed, made publicly accessible or otherwise made available to third parties on the internet or in intranets.
The Customer is not entitled to alter the protected contents in terms of content, technology or editing, unless this is absolutely necessary for the contractual use, expressly permitted by the rights holder or permitted by law.
The Provider expressly reserves the use of the protected contents for commercial text and data mining. Text and data mining is the automated analysis of individual or multiple digital or digitised works in order to obtain information from them, in particular about patterns, trends and correlations. In particular, the protected contents may not be used for the development, training, programming, improvement and/or enrichment of AI systems (including, but not limited to, generative AI systems) that can directly or indirectly output contents, regardless of whether these are protected by copyright. Furthermore, the Customer undertakes to take the reasonable and necessary measures to ensure that the acquired protected contents are not fed into text and data mining. This includes, for example, incorporating corresponding notices into one's own terms of use and ensuring that employees are instructed accordingly (in particular in the case of digital contents). The details depend on the type of protected contents and the type of use.
Insofar as the protected contents are subject to a specific usage licence, Customers are informed about the usage licence. In the event of a conflict between the usage licence and these Terms, the provisions of the usage licence take precedence.
If the Provider performs in advance, the Customer receives a simple, non-transferable usage right to the protected contents that is revocable until full payment of the remuneration owed.
If there is a justified suspicion of misuse or a significant breach of these provisions for the protection of the protected contents, the Provider is entitled to take appropriate review and protection measures until the suspicion is clarified. In the event of serious breaches or breaches continued despite a warning, the Provider is entitled to terminate the contractual relationship extraordinarily. The Customer is liable for damages incurred by the Provider as a result of a breach of duty for which the Customer is responsible.

15. Withdrawal policy

The information on the right of withdrawal for consumers results from the Provider's withdrawal policy. Customers are informed accordingly in accordance with the statutory requirements.
The provisions of these Terms do not restrict the statutory rights of withdrawal, rescission, termination, warranty and defect rights as well as other mandatory rights of the Customer and their related payment and other claims, and apply subordinate to these.
Customers can access the Provider's withdrawal policy at the following internet address: www.streampost.de/widerruf

16. Warranty and liability

The warranty (liability for defects) and liability for other poor performance are determined, subject to the following provisions, in accordance with statutory provisions.
The Provider assumes no warranty for the Customer's internet connection, the software and hardware used by the Customer and any disruptions to the establishment or execution of the contract between the Customer and Provider caused by them.
The Provider is liable for damages without limitation insofar as the cause of the damage is based on intent or gross negligence. Furthermore, the Provider is liable for the slightly negligent breach of material obligations, the breach of which jeopardises the achievement of the purpose of the contract, for the breach of obligations the fulfilment of which makes the proper execution of the contract possible in the first place and on whose compliance the Customer regularly relies (cardinal obligations) or in the case of agreed guarantee promises. In this case, however, the Provider is only liable for the foreseeable, contract-typical and expectable damage. The Provider is not liable for the slightly negligent breach of obligations other than those mentioned above. The above limitations of liability do not apply in the event of injury to life, body and health, for a defect after assumption of a guarantee for the quality of the product and in the case of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected. Insofar as the Provider's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents. Otherwise, claims for damages by the Customer are excluded. The above liability provisions also apply to claims for damages by the Customer within the scope of the Provider's statutory warranty.
The limitations of the warranty and liability obligations as well as the shortening of related periods do not apply to claims for damages and reimbursement of expenses by the Customer, goods that have been used in accordance with their customary use for a building structure and have caused its defectiveness, as well as for existing update obligations in the case of contracts for digital products.
The limitations of the warranty and liability obligations as well as the shortening of related periods do not apply in the case of mandatory consumer-law recourse claims of the Customer. This applies in particular in the case of claims for damages and reimbursement of expenses by consumers, in the case of the shortening of periods for products that have been used in accordance with their customary use for a building structure and have caused its defectiveness, as well as in the case of any update obligations in the case of contracts for digital products.

17. Amendment of the Terms and Conditions

The Provider reserves the right to amend these Terms in the case of continuing obligations (i.e. contracts running over a longer period, within the framework of which services and/or counter-performances are provided) at any time with effect for the future in the following cases: a) If the amendment serves to bring the Terms into line with the applicable law, in particular if the applicable legal situation changes; b) If the amendment serves the Provider to comply with mandatory court or official decisions; c) If completely new services or service elements as well as technical or organisational processes require a description in the Terms; d) If the amendment is merely advantageous for the Customers.
In the case of Customers who are entrepreneurs, amendments can also be made in addition to the cases mentioned, provided that they are reasonable, appropriate and objectively justified for the Customer.

18. Data protection and confidentiality

The Provider processes personal data exclusively in accordance with the applicable data protection laws. Details of the data processing and the rights of the data subjects result from the Provider's privacy policy.

19. Final provisions

The legal relationships between the Customer, insofar as they are an entrepreneur, and the Provider are governed exclusively by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
The place of jurisdiction is at the Provider's registered office if the Customer is a merchant, a legal person under public law or a special fund under public law, or if the Customer has no general place of jurisdiction in the Provider's country of domicile. The Provider's right to choose another permissible place of jurisdiction remains reserved.

20. Consumer dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.